Return & Refund Policy

Items purchased from CHOSEN SOULS are eligible for return within 14 days of the delivery date, provided they are returned in their original condition: unused, unworn, unwashed, unaltered, and undamaged, with all original tags attached and any accompanying accessories and packaging included. Items must be free from stains, odors, signs of wear, or any other condition that may affect their resale value. Returns that do not meet these requirements may be refused or subject to deductions where permitted by applicable law.

To initiate a return, customers must contact contact@chosen-souls.com within 14 days of receiving their order, providing their order number and reason for return. Our customer support team will review the request and provide the appropriate return instructions and shipping address. Customers are responsible for return shipping costs unless otherwise required by law. We recommend using a trackable shipping service to ensure the safe delivery of returned merchandise.

Upon receipt, all returned items will undergo a thorough inspection to verify their condition and eligibility. CHOSEN SOULS reserves the right to reject returns involving damage caused after delivery, unauthorized alterations, or fraudulent claims. Any concerns regarding damaged, defective, or incorrect items must be supported by photographs and may require additional verification. Claims involving intentional damage or misrepresentation will not be accepted. These conditions do not limit statutory consumer rights.

Following inspection and acceptance of an eligible return, customers will receive confirmation via email. Approved refunds will be issued to the original payment method. Please allow up to 14 business days for return processing, subject to any shorter deadlines required by applicable law. Additional time may be required for funds to appear in the customer's account depending on their payment provider.

"Final Sale" items are not eligible for returns or exchanges, except where required by applicable law. Customers within the European Union retain their statutory 14-day right of withdrawal for eligible online purchases, as well as other mandatory consumer protections. These statutory rights take precedence over any conflicting provisions of this policy.