Shipping Policy

At CHOSEN SOULS, we are committed to ensuring that every order is carefully prepared and delivered as efficiently as possible. All orders are subject to a processing time of 1–3 business days before shipment. Processing times exclude weekends and public holidays and may vary during periods of high demand.

Once your order has been processed and dispatched, estimated shipping times are as follows:

• United States: 10–15 business days

• United Kingdom: 10–15 business days

• Most European Countries: 10–15 business days

• Rest of the World: 15–20 business days

Please note that shipping estimates begin once an order has been dispatched and do not include processing time. Delivery timeframes are estimates rather than guaranteed arrival dates and may vary depending on the destination, customs procedures, local postal services, or circumstances beyond our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. Customers are responsible for providing accurate and complete shipping details at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Such charges, where applicable and not already collected at checkout, are the responsibility of the recipient. CHOSEN SOULS is not responsible for delays caused by customs inspections or carrier disruptions, except where otherwise required by applicable law.

If your order experiences an unexpected delay, appears lost, or is marked as delivered but cannot be located, please contact contact@chosen-souls.com with your order number. Our customer support team will assist in reviewing the shipment status and coordinating with the shipping carrier where necessary.

For any shipping-related inquiries, please contact contact@chosen-souls.com